Ensure responsible gaming at ck399
Keep gaming fun and in control. Learn about ck399's responsible gaming tools and guidelines designed for your protection.
Our Commitment
ck399 believes that online gaming is purely a form of entertainment — not a guaranteed path to earning money. We want every one of our players to stay safe, healthy, and enjoy themselves. To support responsible gaming, ck399 provides a range of effective tools and guidelines that give you the ability to set limits, take breaks, and access professional help when needed.
We believe that with the right information and the right tools, any player can keep their gaming experience in check. Following responsible gaming principles means gaming can always remain a positive and enjoyable experience.
Remember: any losses from gambling should always be within what you can afford. Never gamble with borrowed money, and never place more bets to try to recover losses.
Our protection tools
Set Deposit Limits
Set a limit on how much you deposit each day, each week, or each month. This will help you stay within your budget and prevent overspending. Once a limit is set, it takes effect immediately.
Time-Out Option
Temporarily close your account for a set period — from one day to several weeks. During the time-out, you will not be able to participate in any games, which helps you take a short break.
Self-Exclusion
If you feel you need a long break from gaming, choose self-exclusion. This is a long-term solution — your account will be fully closed for a specified period.
Betting Limit Control
Set a maximum limit on how much you bet per session. This limit will prevent you from placing more bets than intended without realising it, and will keep gaming within the bounds of entertainment.
Gaming History Review
Easily review all your betting and gaming activity. Checking your history regularly will help you stay aware of your own gaming habits.
24/7 Support Centre
For any issue or question, our 24-hour Bangla live chat support team is always ready. Contact us at any time for advice or assistance regarding responsible gaming.
For Ages 21+ Only
To play at ck399, you must be at least 21 years old. Online gaming is strictly prohibited for those under age. We verify age at the time of account registration. If you know of any underage person attempting to use this platform, please contact us. If you have children or teenagers at home, use password protection on your devices.
Recognise the warning signs
When gaming shifts from entertainment to a problem, certain common signs appear. If you notice any of the following signs in yourself or a loved one, take action quickly:
A tendency to place larger bets after a loss in order to recover it.
Lying about gaming or starting to hide it from family and friends.
Continuing to game using borrowed money or by spending savings.
Repeatedly failing to cut down or stop gaming despite trying.
Gaming is causing distance from work, family, or social life.
Feeling restless or irritable when not gaming.
Being unable to stop gaming even when in financial difficulty.
Safe gaming tips
For responsible gaming, ck399 encourages you to follow the tips below:
Set a specific budget before you start gaming and never exceed that limit.
Never bet with borrowed money — only use money that, if lost, will not affect your daily life.
Set a time limit. Playing for long stretches without a break is not healthy — take regular breaks.
Do not bet on impulse. Avoid gaming when you are feeling sad, angry, or under stress.
Do not view gaming as a source of income — it is entirely a leisure activity.
Spend time with family and friends. Do not let gaming replace your social life.
Avoid gaming when you are physically or mentally unwell.
Self-Exclusion and account controls
Temporary Break
Temporarily deactivate your account for anywhere between 24 hours and 90 days. No betting or gaming is possible during this time. Your account is automatically reactivated once the break ends.
Long-Term Self-Exclusion
Keep yourself completely away from gaming for a period of 6 months to 5 years. Your account cannot be reopened while this period is active. If you are facing a serious problem, this is the most effective solution.
Permanent Account Closure
If you wish, you can request permanent closure of your account through our support team. This decision is final and cannot be reversed.
To activate self-exclusion or to learn about any account controls, contact our 24/7 live chat support or send an email to [email protected].
When you register for self-exclusion, we will deactivate your account immediately and stop sending you any promotional messages.
Deposit and withdrawal limits
The minimum deposit amount at ck399 is ৳300 and the minimum withdrawal amount is ৳800. These limits help you play with smaller amounts and avoid large financial losses.
As part of responsible gaming, you can set an even lower deposit limit on your own. For example, you can set a limit of a maximum of ৳1,000 or ৳2,000 deposited per week.
A reduction in the deposit limit takes effect immediately. However, an increase in the limit involves a set waiting period, which prevents impulsive decisions.
All transactions are processed through bKash, Nagad, and Rocket. Withdrawals are generally completed within 15 minutes to 2 hours.
Contact us if you need support
If you are having trouble controlling your gaming, or if you would like to set deposit or self-exclusion limits, our support team is available around the clock.
- Live Chat: Speak directly in Bangla, 24/7
- Email: [email protected]
- Service: 7 days a week, 24 hours a day
Responsible Gaming FAQ
To learn more or for support
Visit our FAQ page to learn more about responsible gaming, or contact us directly via live chat. Browse our game sections for entertainment.