ck399 Terms and Conditions

ck399 is an online gaming and sports betting platform providing services to users in Bangladesh. These terms and conditions ("Terms") apply to the ck399 website and all of its services.

By accessing the ck399 platform or creating an account, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please do not use this platform.

• ck399 reserves the right to change these Terms at any time.
• Continuing to use the platform after updated Terms are published will be considered acceptance of the new Terms.
• These Terms are written in English and will be governed by the applicable laws of Bangladesh.
• These terms and conditions should be read together with the Privacy Policy and the Responsible Gaming Guidelines.

2.1 Eligibility Requirements

To create an account on ck399, you must meet the following conditions:

• You must be at least 21 years of age.
• Online gaming is not legally prohibited in the area where you reside.
• You are registering with a valid Bangladeshi mobile number.
• All information provided is true, accurate, and complete.

2.2 One Account Rule

Only one account is allowed per person. Creating multiple accounts for the same individual is strictly prohibited. If multiple accounts are detected, all accounts and any bonuses held in them will be cancelled.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. You must not allow anyone else to use your account. If you suspect unauthorized access to your account, notify our support team immediately.

3.1 Deposits

The following payment methods can be used to deposit funds into ck399: bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳300.

• Deposits must be made only from a payment account registered in your own name.
• Deposits from third parties will not be accepted.
• Successful deposits are generally credited to your account instantly.

3.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 15 minutes to 2 hours.

• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals may be delayed if verification has not been completed.
• ck399 reserves the right to suspend withdrawal requests in cases of suspicious activity.
• Active bonus wagering requirements must be met before a withdrawal can be made.

3.3 Currency

All transactions on the ck399 platform are conducted in Bangladeshi Taka (BDT / ৳).

4.1 Welcome Bonus

Newly registered members will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. The following conditions apply to claim this bonus:

• Bonus wagering requirement: 25x (deposit and bonus combined).
• The bonus amount cannot be withdrawn before the wagering requirement is completed.
• Each account is eligible for the welcome bonus only once.
• There is also an option to decline the bonus — inform the support team at the time of registration or before making the first deposit.

4.2 VIP Program

The ck399 VIP program has three tiers. You can advance to higher tiers through regular play:

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.7% cashback per week.
• Gold: Up to 1.0% cashback per week.

Cashback will be added to eligible members' accounts at the end of each week.

4.3 Promotional Abuse

If an account is operated with the intent to abuse bonuses or promotions, the bonus will be cancelled and the account will be suspended. Systematic betting or attempts to exploit promotions through arbitrage are prohibited.

5.1 Fair Play

ck399 is committed to fair play as a safe and reliable platform. The outcome of all games is determined by a certified Random Number Generator (RNG).

5.2 Betting Limits

Each game and betting market has its own minimum and maximum betting limits, which are displayed in the game interface. ck399 reserves the right to change these limits.

5.3 Technical Issues

If a game session is interrupted due to a technical fault, it will be investigated by ck399. If the fault is caused by our servers, a fair amount will be refunded to the account. ck399 is not responsible for losses caused by the user's internet connection issues.

5.4 Sports Betting

For sports betting, bets can be placed on cricket, football, kabaddi, and various other international and domestic tournaments. Betting odds are displayed directly on the platform and may change at any time.

• There may be an option to cancel a bet up until the match starts.
• If a match is abandoned or postponed, bets are generally refunded.
• Betting will be settled after the official result is announced.

The following activities are strictly prohibited and may result in permanent account cancellation:

1. Assisting minors in creating an account.
2. Registering an account using another person's identity.
3. Attempting to access the system through hacking, phishing, or any other illegal method.
4. Using the platform for money laundering or illegal transactions.
5. Using bots, automated software, or any other artificial means.
6. Any attempt to manipulate game outcomes.
7. Collusion or fraudulent behavior with other users.
8. Making false communications under the identity of ck399.

ck399 gives the highest priority to the security of your personal information. Our platform uses SSL encryption to keep all data secure.

• Your personal information will never be sold to third parties.
• Limited information may be shared with trusted service providers as needed to operate the service.
• Information may be provided to authorities in cases of legal obligation.

To learn our full privacy policy, please read the Privacy Policy page.

ck399 will not be liable for any losses in the following circumstances:

• Losses caused by the user's internet connection being interrupted.
• Problems caused by the failure of third-party services.
• Losses incurred due to the user's own negligence.
• Force Majeure events such as natural disasters or cyberattacks.
• Loss of potential earnings from gaming or failure to receive expected benefits.

In any case, ck399's maximum liability is limited to the amount deposited by the user in that transaction.

9.1 Suspension by ck399

ck399 may suspend or close any account in the following circumstances:

• Violation of these terms and conditions.
• Suspicion of fraud or deception.
• Failure to complete account verification (KYC).
• Engaging in prohibited activities.
• Detection of bonus abuse.

9.2 Closure by the User

You may voluntarily close your account at any time. To do so, contact our support team via 24/7 live chat or email. You will be given the opportunity to withdraw your available balance before the account is closed (wagering conditions apply).

9.3 Self-Exclusion

As part of responsible gaming, you can request to temporarily close your account for a set period of time. For more details, visit the Responsible Gaming page.

If you have any dispute or complaint, please contact our support team first. We will try to resolve all complaints quickly and fairly.

• Submit your initial complaint via live chat or email.
• An initial response will be provided within 72 hours of receiving the complaint.
• Complex matters may take additional time to resolve.
• In disputes regarding game results, game logs and server data will be considered as final evidence.

In the case of ongoing unresolved disputes, both parties will attempt to resolve the matter through mutual agreement via mediation.

ck399 reserves the right to modify these terms and conditions, in part or in full, at any time. In the case of significant changes, users will be notified via their registered contact method or through a notice displayed on the platform.

• Updated terms and conditions will take effect from the date of publication.
• Continued use of the platform after changes are made will be considered acceptance of the new terms and conditions.
• If you do not agree with the new terms and conditions, you will have the option to close your account.

The date of the latest update will be mentioned at the top of this page. It is advised to review this page regularly.

If you have any questions or feedback regarding these terms and conditions, please contact us through the following:

• Email: [email protected]
• Live Chat: Support is available in Bengali 24/7.

Our support team is at your service 7 days a week, 24 hours a day.

For more information, you can visit our FAQ page or About Us page.